Terms & Conditions
Effective date: 21/04/2022
The following terms and conditions govern your Account and use of Services with Training Beauty & Beyond Ltd. Hereby, you (“you” or the “Customer” as the context requires) are entering into these Terms and Conditions (the “T&Cs”) with Training Beauty & Beyond Ltd, a company incorporated and registered in England & Wales with company number 13694460, whose registered office is at Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ (“Training Beauty & Beyond Ltd”, “we”, “us” or “our'' as the context requires). These T&Cs, together with any policy documents (the “Policy Documents”) issued by us from time to time and notified to you outline the basis on which you will be our Customer.
Any new features or tools which are added to the current Services shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time here. We reserve the right to update and change the Terms of Service by posting updates and changes to our website. We recommend that you check the Terms of Service from time to time for any updates or changes that may impact you.
In these T&Cs, unless the context otherwise requires or except as otherwise expressly provided, the following definitions apply:
Account means an online account of the Customer on our website and other relevant systems, which contains information about the Customer, their order, Course and other relevant details;
Applicable Law means the laws of England and Wales and any other laws or regulations which apply to this Agreement;
Assessment means a single or a series of assessments that accompany most or all modules of the Course that must be passed for further progression;
Certificate of Completion (Certificate) means an electronic document that confirms Customer’s successful completion of the Course;
Cooling Off Period means 14 calendar day period, during which the Customer may cancel their purchase of the Course;
Course means an online course that consists of a compilation of pre-recorded videos and multi assessments;
Customer means any natural person who purchases any products or services of Training Beauty & Beyond Ltd;
Force Majeure means an unforeseeable event that is outside of the party’s control and renders performance impossible or impractical;
GDPR means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and repealing Directive 95/46/EC (General Data Protection Regulation) OJ L 119/1, 4.5.2016;
Intellectual Property Rights means copyright, rights related to copyright such as moral rights and performers rights, patents, rights in inventions, rights in confidential information, know-how, trade secrets, trade marks, geographical indications, service marks, trade names, design rights, rights in get-up, database rights, databases, domain names, business names, rights in computer software, the right to sue for infringement, unfair competition and passing off, and all similar rights of whatever nature wherever in the world arising and, in each case:
(a) whether registered or not,
(b) including any applications to protect or register such rights,
(c) including all renewals and extensions of such rights or applications,
(d) whether vested, contingent or future, and wherever existing;
Portali means Training Beauty & Beyond Ltd online portal where the Course is made available to the Customer;
Products means any products contained in the Starter Kit which is provided by Training Beauty & Beyond Ltd;
Services means services provided by Training Beauty & Beyond Ltd;
and Starter Kit (Kit) means a set of equipment, products, substances, items and/or instructions provided to you by us for the purposes of you taking up the practical activities implied by the Course.
2.1. Any customer, in order to be eligible, must:
2.1.1. be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Services or have such authorisation from your parents or guardian; and
2.1.2. provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process.
2.2. If you are below the age of 18, you may use our website or the Services only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information and do not use this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete such information. If you believe we might have any information from or about a child under 13, please contact us at [email protected]. Parental or guardian consent may be granted during the registration of your account, and shall such consent be revoked by communication with us, we shall delete all information you and your parent and guardian has provided to us for the purpose of purchasing and using the Services.
2.3. The Customer shall be responsible for ensuring that your registration information is true, accurate and complete, and the Customer shall acknowledge that Training Beauty & Beyond Ltd will use the email address you provide as the primary method for communication.
2.4. The Customer shall be solely responsible for keeping their password and other information provided secure. Training Beauty & Beyond Ltd cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.
2.5. A breach or violation of any term in the Terms of Service as determined in the sole discretion of Training Beauty & Beyond Ltd will result in an immediate termination of your Services, and, at our discretion, suspension of your account.
2.6. No booked course, kits or any other relevant Services or Products provided by us shall be transferable to another individual or a legal entity. Any booking may only be used by the holder of the registered Account, and any certificates may only be issued in the name of the holder of the relevant Account.
3. CUSTOMER’S RESPONSIBILITIES
3.1. Technical support will be provided to Account holders, and any enquiries regarding technical support shall be sent to [email protected].
3.2. The Customer must ensure that they do not:
3.2.1. use the Services for any illegal or unauthorised purpose nor may you, in your use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws) as well as the laws of England and Wales;
3.2.2. reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without our express written permission;
3.2.3. misuse the Services by interfering with their normal operation, or attempting to access them using a method other than through the interfaces and instructions we provide;
3.2.4. use our trademarks and/or variations and misspellings thereof;
3.2.5. circumvent or attempt to circumvent any limitations imposed on your account;
3.2.6. probe, scan, or test the vulnerability of any our system or network, unless we have given you prior written authorisation;
3.2.7. decipher, decompile, disassemble, translate, create derivative works, reverse engineer or otherwise attempt to reconstruct, identify or discover any source code, algorithms, underlying ideas or underlying user interface techniques in the Services or any of the software used to provide the Services, or attempt to do so;
3.2.8. directly or indirectly identify a customer contrary to the terms of any Confidentiality Notice or other privacy setting, or attempt to do so;
3.2.9. transmit any viruses, malware, or other types of malicious software, or links to such software, through the Services;
3.2.10. use the Services to infringe the Intellectual Property Rights of others, or to commit any unlawful activity;
3.2.11. attempt to circumvent any license, timing or use restrictions that are built into the Services; or
3.2.12. lend, resell, lease or sublicense or otherwise use the Services for the benefit of a third party, unless we have given you prior written authorisation
3.3. The Customer hereby understands that all information provided by them may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information shall always be encrypted during transfer over networks.
4.1. Payment shall be made in full at the time of booking, except for when alternative payment schemes or options are provided by us. You may contact us at [email protected], if you wish to enquire about payment options that may be available to you.
4.2. Should the Customer have a discount code, gift voucher, offer or other credit available and applicable at the time of the purchase, such discount shall be applied at the time of making payment as these cannot be applied retrospectively after the payment has been made. Please note that we reserve the right to amend course prices or run promotions at any time, without prior notice. Finalised payments cannot be reduced retrospectively despite any offers available at the time of the beginning of the course after the payment.
4.3. The Customer shall have access to the purchased course for 12 months after the day of the payment. Should the Customer not use the Services or not exercise the right to access the Products that accompany the Services within 12 months from the day of the payment, such rights of use and access shall terminate and the payment shall be deemed non-refundable. Customers may request an extension of this 12-month period, and such extension may be approved by us, at our sole discretion.
5.1. Notwithstanding Clause 6 of these Terms & Conditions, all Course fees shall be strictly nonrefundable and non-transferable, unless such refund is claimed under Clause 6.
5.2. Training Beauty & Beyond Ltd shall not offer refunds for cancellations outside of its control, especially if the reason for such refund falls under Clause 7. The Customer may request a transfer of payment to a different course or an extension of the 12 month period, as per Clause 4.3; however, decision on such requests shall be at our discretion and shall entitle the Customer to a right to practice the rights assumed by such requests.
6.1. All Customers shall have a right to cancel their purchase within their 14 calendar days Cooling Off period. Any customer who has completed over 25% of the course will automatically waive their rights to cancel within 14 days.
6.2. The Cooling Off period shall begin from the date of the purchase of our Service (course) and you will not be able to cancel, withdraw or pause the course or payments after 14 days have passed.
6.3. If you wish to exercise your right to cancel you must notify us in writing within the 14 day period by emailing us at [email protected]. We reserve the right to make a minimum charge of 10% of the course/s cost to cover our enrolment costs and would advise, if applicable upon confirming receipt of your cancellation request, the exact charge applied for your cancellation within the 14 days.
7. INDUCTION & PORTAL
7.1. Once the Customer has completed the registration form for the Course and has paid the full fee, they shall receive a confirmation email and shall later on be contacted by our team to schedule the induction call. This call will be initiated and led by one of our members of staff who shall give you a virtual tour of the Portal. The induction call shall be scheduled within 30 calendar days from the date of the purchase of the course, and if such call has not been conducted within this time, Training Beauty & Beyond Ltd shall have a right to deny the Customer all or part of the Services at their discretion.
7.2. All relevant course contents shall be available on the Portal. You would need to comply with our technical requirements, if you wish to access the Course via the Portal. If you experience any problems accessing any part of the Course, please contact us at [email protected].
7.3. Technical Requirements that you must comply with in order to access the Course, as per sub-clause 7.2, shall include:
7.3.1. access to the internet at a minimum speed of 4mbs; and
7.3.2. hardware (i.e.. phone, tablet, laptop, microphone, camera)
7.4. In the event of compliance with Clause 7.1 of these T&C’s, you shall have access to the Portal and the contents of the Course for a 12 months period, which shall commence on the date of the payment for the Course and consequently terminate 12 months after the purchase.
7.5. Prior to or during the induction call, you will have a right to check your details and amend any errors before accessing the Course. The right of amendments shall not imply that the Course may be transferred to a different individual.
7.6. Once you access the Course, you will be contacted by our team to discuss the branding of the Starter Kit which we will provide you with.
8.1. Upon completion of the Course, you shall be issued a digital Certificate of Completion, which will confirm that you have successfully completed the Course with us. The Certificate will contain your personal information and general information about the Course. Such Certificate shall be sent to you within 7 business days via PDF form from the day of the completion of the Course. If you have completed one of our Courses and have not yet received your Certificate, or if you are unable to access it, or if you have lost it, please contact us at [email protected].
8.2. Replacement of a Certificate may be subject to additional fees if a request for the replacement is made after 30 calendar days from the day of the completion of the Course, and such additional fees shall be charged at our discretion.
8.3. Retrieval of Certificates dated more than 5 years ago shall not be possible, as Training Beauty & Beyond Ltd shall not be liable for storing information about Customers and their progress for more than 5 years.
9.1. The Course shall be fully in an online format and shall consist of modules of varying difficulty, which would be a compilation of pre-recorded videos, containing practical demonstrations and animations, in every module. For the duration of the Course the Customer shall be able to access assistance from their personal tutor, who shall contact the Customer during or shortly after the induction call.
9.2. At the time of the commencement of the Course, some of the Course lessons and/or modules may be blocked as they may only be made available to the Customer upon the successful completion of the initial module and/or once the Customer passes relevant Assessments, as per the Assessments Clause. Such access shall be granted automatically upon the completion of relevant Assessments and/or by the Student's tutor.
9.3. All Courses shall be taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects for the successful completion of the Course. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below). Should the Customer be unable to demonstrate the required level of English to participate fully within the course, they may be refused the qualification and would unfortunately forfeit any course fees paid.
9.4. All screen/video/audio recording of the Course shall be strictly prohibited at any point during or after the completion of the Course.
9.5. If the Customer believes that they have a disability that might hinder them from successfully completing the Course, they should speak to our team to see if we can make any judgment to facilitate the completion of the Course. All enquiries about such adjustments shall be made prior to the commencement of the Course; otherwise, the Customer may not request a refund for the Course. The enquiries can be sent to us at [email protected].
9.6. All pre-recorded videos shall be of High Definition quality. Should you experience any technical difficulties accessing high quality recordings, contact us at [email protected].
9.7. We shall have the right to make any changes to the course content which are necessary to comply with any changes to Industry best practice, any applicable law or safety requirement, or which do not materially affect the nature or quality of the course and which do not affect the course accreditation.
9.8. Training Beauty & Beyond does not warrant or guarantee to the student, and the student acknowledges that:
(a) Completion or non-completion of the Course will lead to or result in any satisfactory employment or business outcomes for the student; or
(b) The Course content will be to the Student’s liking or satisfaction.
10. MEDICAL PRECAUTIONS
10.1. If you believe that you have conditions that may impede ability to participate fully within a course or if you are unsure about health precautions on the products in the Starter Kit, you should notify us about that prior to the commencement of the Course. Adjustments may be made to accommodate medical conditions where possible and practical; however, these are not guaranteed. Failure to enquire about possible adjustments in a timely manner will not entitle the Customer to the refund, shall the lack of such adjustments affect the Customer’s performance.
10.2. The Starter Kit may contain substances that shall not come into contact with skin (e.g. Super Bonder Product); hence, it shall be your sole responsibility to exercise caution when using substances from the Kit. All further precautions shall be made available on the packaging of the Kit and its contents.
10.3. If you are unsure about the safety of some Products contained in the Kit, please contact us at [email protected].
11. STARTER KITS
11.1. Starter Kits shall be available for our students upon the purchase of the Course. Kit production will only be initiated where the student has already booked the Course and has attended the induction call with the tutor and confirming attendance. The Starter Kit shall be an essential tool for training, practice and gaining qualifications of our Customers.
11.2. Starter Kits’ contents may vary from time to time and depending on the Course & supplier stock; however, Training Beauty & Beyond Ltd warrants that Starter Kits will contain all necessary tools and Products that the Customer may need to complete the Course.
11.3. The Kit shall also have personalised logo/branding as per your design, which will be produced by us and will be free of charge.
11.4. Logo Design Process: After enrolling, you will need to provide us with the business name you wish to use. You have the option to choose a minimum of one or a maximum of two business names. Based on the number of business names you provide, we will create and send you either two different logos (if you have one business name) or two logos in total, one for each business name (if you have given us two names).
11.5. Sending Business Names and Logo Inspiration: To initiate the logo design process, please send your chosen business name(s) along with any logo inspiration to our design team at [email protected]. Use the subject line 'STUDENT NAME - BUSINESS NAMES - LOGO INSPIRATION' when sending your email. We value your input, and any inspiration you provide will help our designers bring your logo design to life. Feel free to share your creative ideas with us!
11.6. Beauty Kit Customisation: All customised kits will be personalised using only the colours we have pre-selected. Unfortunately, custom colours will not be available due to limitations in the kit customisation process. Rest assured that our chosen colours have been carefully selected to complement your brand and ensure a cohesive and professional appearance.
11.7. Logo Rights: All logos designed by Training Beauty & Beyond for your beauty business will be owned by you, the student. Upon completion of the logo design process and receipt of your customised beauty kit(s), you will have full ownership rights over the logos. Logo files will not be provided unless you specifically request them from us.
11.8. Delivery of Logo Designs: Our design team will work diligently to create stunning logos that reflect your brand identity. Within 7 days of providing us with your business name(s), you will receive the logo designs via email for your review.
11.9. Logo Revisions: We understand the importance of getting your branding just right. Therefore, you are entitled to one revision of the logo design, unless we have mutually agreed upon additional revisions.
11.10. Starter Kits may only be shipped to UK Mainland addresses or overseas at our discretion. Once you have confirmed your chosen logo design, we will process the customisation of your beauty kit(s). Please allow up to 4 business weeks for the customised beauty kits to be delivered to your doorstep. Please note that delivery times may vary depending on product availability and can take longer than 6 weeks.
11.11. Non-Submission of Business Names: If you fail to provide us with your chosen business name(s) within 6 weeks from the date of your enrolment, your beauty kits will be delivered with Training Beauty & Beyond's branding.
11.12. Customers shall not have a right to reject and return Starter Kits or claim refund, should the Starter Kit be of unsatisfactory quality. If you believe that Products contained in your Starter Kit are faulty or damaged, please contact us at [email protected], and we may replace faulty or damaged items.
12.1. All Courses provided by us to Customers shall be competency based. Therefore, Customers shall complete various Assessments throughout the duration of the Course. Failure to pass mandatory Assessments shall result in the Customer’s inability to obtain the Certificate of Completion, however Customers are able to resit the assessments as many times as they like to pass.
12.2. All Assessments that the Customer must complete in order to receive the Certificate of Completion shall be completed online. Customers will need access to their own pc or laptop, with webcam (or secondary access to a mobile device with camera) and stable, high speed internet connection to complete their written examinations.
12.3. Assessments shall consist of various multi assignments throughout the duration of your Course. Approximately 95% of online lessons may be followed with multiple choice questions assessment that the Customer must pass in order to proceed with the Course. Each module shall be followed by a practical assessment which will require the Customer to submit pictures and/or videos of their work to the respective tutor, who will assess the progress and allow for progression.
12.4. All Customers shall be able to request feedback from their tutors to facilitate their progression throughout the Course. We also warrant that you shall be able to schedule 1-on-1 coaching sessions with your tutor that shall also take place in online format and may be limited. These sessions will be a maximum of 30 minutes per session.
13. CODE OF CONDUCT
13.1. All Customers must be courteous and respectful to tutors and other members of our team. Use of foul language shall not be allowed. Abuse of any kind including racism shall not be tolerated. Customers shall ensure that they work cooperatively and respectfully with all and take feedback / guidance seriously to allow them to acquire and demonstrate the required level of competence upon the Course(s).
13.2. Verbal, physical or written abuse shall not be tolerated at any time and will result in an immediate verbal warning from the tutor. Should the conduct continue, you will be permanently banned from our Services, and such premature cancellation shall not entitle you to a Certificate or a refund.
13.3. Should there be an issue with the behavior of one of our team members, the Customer may report such conduct to us by filing a complaint in accordance with Clause 17 of these Terms and Conditions.
13.4. Training Beauty & Beyond Ltd shall not be obligated to conduct any pre-screening of Customers. However, at our discretion, we may refuse the provision of Services to some Customers if we believe that the Customer does not comply with our Code of Conduct prior to the payment/commencement of the Course; hence, such Customer shall not be able to purchase any Products or Services from us either temporarily or permanently. Such a decision may not be based on any pre-screening.
14. LIMITATION OF LIABILITY
14.1. Training Beauty & Beyond Ltd shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use of data or other intangible losses resulting from the use of or inability to use our Services..
14.2. In no event shall we or our suppliers be liable for any special, incidental or consequential damages arising out of or in connection with our site, our services or this agreement (however arising including negligence).
14.3. You agree to indemnify and hold us, our subsidiaries (if applicable), affiliates, partners, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.
14.4. The Services shall be provided on an ”as is“ and ”as available“ basis without any warranty or condition, express, implied or statutory.
14.5. Training Beauty & Beyond Ltd does not warrant that the Services will be uninterrupted, timely, secure, or error-free, especially in cases of Force Majeure. Training Beauty & Beyond Ltd also does not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.
14.6. In no event will our aggregate liability for all claims of any kind, including any claims arising out of or related to this agreement, whether by statute, contract, tort, or under any other theory of liability, exceed the fees paid by you for our services hereunder during the one (1) month period immediately preceding the date on which the cause of action arose.
15. INTELLECTUAL PROPERTY RIGHTS
15.1. All Intellectual Property Rights pertaining to our website, portal, course(s), our trademarks and other electronic or written material provided you during the course of the provision of Services shall belong to us, and no Customer shall be able to claim any Intellectual Property Rights over any material provided. Nor shall any Customer be entitled to copying, distributing or selling our Course materials without our written consent.
15.2. Intellectual Property Rights that Customer shall be entitled to claiming shall be limited solely to the logo/branding produced by us and printed on the Starter Kit provided to the Customer. We shall not be able to claim any right over this logo/branding and all rights shall belong to you throughout the duration and after the Course.
16.1. We will not disclose your Confidential Information to third parties, except as required in the course of providing our Services. “Confidential Information” includes any materials or information provided by you to us which is not publicly known. Confidential Information does not include information that: (a) was in the public domain at the time we received it; (b) comes into the public domain after we received it through no fault of ours; (c) we received from someone other than you without breach of our or their confidentiality obligations; (d) we are required by law to disclose; or (e) that you have given your consent or instructed us to disclose.
16.2. If you remove content, delete your account or if these Terms of Service are terminated, we will be permitted to retain a copy, including archives, of your Confidential Information or any information that is related to your account (including Content and personal information) if such retention is necessary to meet our legal and compliance obligations.
17. THIRD PARTY RIGHTS
Except as expressly provided for in these T&Cs, a person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of this Agreement.
18.1. If any provision of these T&Cs (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of this Agreement shall not be affected.
18.2. If any provision of these T&Cs (or part of any provision) is or becomes illegal, invalid or unenforceable but would be legal, valid and enforceable if some part of it was deleted or modified, the provision or part-provision in question shall apply with such deletions or modifications as may be necessary to make the provision legal, valid and enforceable. In the event of such deletion or modification, the Parties shall negotiate in good faith in order to agree the terms of a mutually acceptable alternative provision.
19.1. No failure, delay or omission by us in exercising any right, power or remedy provided by law or under this Agreement shall operate as a waiver of that right, power or remedy, nor shall it preclude or restrict any future exercise of that or any other right, power or remedy.
19.2. A waiver of any term, provision, condition or breach of this Agreement shall only be effective if given in writing and signed by the waiving Party, and then only in the instance and for the purpose for which it is given.
20. ENTIRE AGREEMENT
20.1. The Customer agrees that these T&Cs and any documents entered into pursuant to them constitute the entire agreement between Training Beauty & Beyond Ltd and the Customer and supersedes all previous agreements, understandings and arrangements between them, whether in writing or oral in respect of their subject matter.
20.2. Both parties understand and acknowledge that any person associated with or performing services in connection with these Terms & Conditions shall comply with all Applicable Laws, statutes, regulations, and codes relating to anti-bribery and anti-corruption including, the Bribery Act 2010, the Modern Slavery Act 2015 and the Criminal Finances Act 2017.
We reserve the right to vary these Terms and Conditions at any time. New effective variations shall be published on our website: Training Beauty & Beyond.
22.1. Should you have any complaints about the contents or the technical part of the Course, or if you have had unpleasant experience working with our Starter Kit, please email [email protected] with the details of your feedback or complaint.
22.2. This email must be received in writing within 14 calendar days of you accessing the course and/or receiving the Starter Kit. We will aim to reply to your complaint in writing within 5 business days.
23. ASSIGNMENT You may not assign, subcontract or encumber any right or obligation under this Agreement, in whole or in part.
24. GOVERNING LAW & JURISDICTION
24.1. These T&Cs and any dispute or claim arising out of, or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.
24.2. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these T&Cs, or their subject-matter of formation (including non-contractual disputes or claims).
25. PRIVACY NOTICE
26. CONTACT INFORMATION
26.1. You may contact our customer support team at [email protected].
26.2. For technical support please contact [email protected].
26.3. All general enquiries shall be addressed to [email protected].