Privacy Policy

Effective date: 21/04/2022
Updated: 15/02/2024

 

Introduction

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

1.1 Who are we?

Training Beauty & Beyond Ltd is a trading name of Training Beauty & Beyond who are authorised and regulated by the Financial Conduct Authority (FCA).
The FCA is the independent watchdog that regulates the Financial Services industry. Please use the information below to decide if our services are right for you and your individual circumstances.

Our Firm Reference Number (FRN) is 976773. You can find us on the FCA Register by searching Training Beauty & Beyond on https://register.fca.org.uk/s/ or by contacting the FCA on 0800 111 6768.

Training Beauty & Beyond is a Credit Broker and not a Lender.

We are registered with the Information Commissioner's Office for the purpose of Data Protection and our registration number is ZB603574.

The contact details of our Data Protection Officer are:

Ryan Clancy
[email protected]

2 How we use your information

Training Beauty & Beyond may use information about you as follows:
1. To assist with the completion of your application for finance.
2. For assessment and analysis purposes. This includes working out your suitability for a credit product based on how you have managed previous and current financial products, your current financial position and how often you have applied for and used credit products such as bank accounts, credit cards, loans, and mobile phone contracts. It also includes market and product analysis.
3. To help us develop and improve our services to you and other customers and protect our interests.

2.1 Cookies

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer. These cookies are shown below.

COOKIE NAME

PURPOSE

FURTHER INFORMATION

PHPSESSID

Necessary

This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed

laravel_session

Necessary

Laravel uses Laravel_session to identify a session instance for a user.

formillaAutoMessageList, formillaIsChatWindowOpen, formillaLastAutoMessageIdDisplayed & testFormillacookie

Necessary

For site web chat functionality.


Table 1: Cookies (strictly necessary)

However, for those cookies that are useful but not strictly necessary and include 3rd parties, the following may be placed. These are:

COOKIE NAME

PURPOSE

FURTHER INFORMATION

_ga

Analytics

This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

_gat, _gat_UA-122316709-1

Performance

Used by Google Analytics to throttle request rate.

_gid

Analytics

This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website. The data collected includes the number visitors, the source where they have come from, and the pages visited in an anonymous form.

_uetsid

Analytics

These cookies are used to collect analytical information about how visitors use the website. This information is used improve sites.

_ym_uid, _ym_d, yandexuid, yuidss, yabs-sid, ymex, _ym_isad, _ym_visorc_50369665

Analytics

These cookies are by Yandex. Metrica. These cookies are used to set a unique ID to the visitor and to collect information about how visitors use the website to allow site improvements.

MUID

Marketing

Used by Microsoft as a unique identifier. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.

_fbp, fr

Marketing

This cookie is set by Facebook to deliver advertisement when users are on Facebook or a digital platform powered by Facebook advertising after visiting this website.

CMID, CMPS, CMPRO, CMST, CMRUM3

Marketing

This cookie is set by CasaleMedia and is used for targeted advertisement purposes.

__adroll_fpc, loc, __adroll, __adroll_shared

Marketing

This cookie is set by Addthis for the purpose of serving targeted advertisements.

PUBMDCID

Marketing

This cookie is set by pubmatic.com. The cookie stores an ID that is used to display averts.

PugT

Functional

This cookie is set by pubmatic.com. The purpose of the cookie is to check when the cookies were last updated on the browser to limit the number of calls to the server-side cookie store.

tuuid_lu

Marketing

This cookie is set by bidswitch.net. The cookies store a unique ID for the purpose of the determining what adverts users have seen & if they have visited any of the advertisers’ websites.

IDSYNC

Marketing

This cookie is used for advertising purposes.

B

Marketing

This Cookie is used by Yahoo to provide adverts, contents, or analytics.

ads/ga-audiences

Marketing

Used by Google AdWords to re-engage visitors.

IDE

Marketing

Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an advert and to present targeted ads to the user.

__hstc, hubspotuk, __hssrc, __hssc

Analytics, functional, marketing

This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts

2.2 When you sign up to our newsletter

2.2.1 What personal data do we collect?

1. Identity Data includes; Title, First Name, Last Name, Marital status, Date of Birth, Residential Status and Shipping Address.
2. Employment Data includes; Current Employment Status, Occupation, Employer Name, Net monthly/ yearly income.
4. Transaction Data includes; details of products and services you have engaged with us.
5. Contact Data includes; Email address and Telephone numbers.
6. Financial Data includes; Bank statements, payment card details.
7. Profile Data includes; services engaged, your interests, preferences, and feedback.
8. Technical Data includes, internet protocol (IP) address, Browser type and version, Time zone setting and location, Browser plug-in types and versions, Operating system and platform and other technology on the devices you use to access this website.
9. Usage Data includes information about how you use our website and services.
10. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2.2.2 Why do we collect this information?

In accordance with Applicable Data Protection Laws, we collect personal information for specific, explicit, and legitimate purposes. The data collection is limited to what is necessary in relation to the purposes for which they are processed. Below outlines our purposes and rationale for data collection:

Initial Inquiry Stage: When individuals express interest in our courses, we collect pertinent information to understand their specific educational needs and preferences. This allows us to tailor our course recommendations effectively, ensuring that we provide relevant and personalised information about our courses. This process is instrumental in guiding potential students towards making informed decisions about their education.

Enrolment and Ongoing Support: Upon enrolment, we require additional personal information. This includes, but is not limited to, shipping addresses and date of birth. The rationale for collecting such data is twofold:

a. Logistical Necessity: Information like shipping addresses is essential for the distribution of educational materials and other relevant correspondence.

b. Support and Accessibility Considerations: We are committed to providing an inclusive and supportive educational environment. Collecting information about any disabilities or impairments is crucial to tailor our support services.

This ensures that all students have equal access to our educational offerings and receive any necessary accommodations. This practice is in alignment with our commitment to inclusivity and is conducted in a manner that respects the dignity and privacy of our students.

Legal and Regulatory Compliance: Some information may be collected to fulfil our legal obligations or adhere to regulatory requirements pertinent to educational institutions.

the collection and processing of personal data are conducted with the utmost regard for privacy and security, in compliance with applicable data protection regulations. Our data handling practices are designed to respect your privacy and are only undertaken with your consent or as required by law.

2.2.3 What do we do with your information?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. Where we need to perform the contract or take steps in order to perform the contract, we are arranging for you with a third-party lender to enter into.
2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
3. Where we need to comply with a legal or regulatory obligation.
4. Where we have your express consent to process your data.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message.

You have the right to withdraw consent to marketing at any time by contacting us on:

Telephone: 01462 354677
Email: [email protected]
Address: Training Beauty & Beyond of Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ

2.2.4 How long do we keep your information for?

We will only keep your information for as long as we reasonably need it, which may include:

Finance Agreement and Application Form – we may store this information if necessary to ensure we comply with our regulatory reporting and legal obligations on our CRM system, website and learning platforms.
Personal details for marketing – we may store your personal information for marketing activities for the duration of your finance agreement plus 2 years. Alternatively, if you have not taken out a finance product, for a period of up to 3 years following your application.
Document Proofs – We may store your proofs of ID documentation only where necessary to fulfil our regulatory responsibilities if required.

2.3 When you submit an enquiry via our website

2.3.1 What personal data do we collect?

When you submit an enquiry via the email address provided on the contact us pages of our website, we store your, email address and any additional personal information you provide in the email.

2.3.2 Why do we collect this information?

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

2.3.3 What do we do with your information?

Your enquiry is stored in our email system and processed by the relevant department, depending on the nature of your query. For example, if the enquiry relates to a request for product information it will be passed to the sales team. All our teams are based in the United Kingdom.

We do not use the information you provide to make any automated decisions that might affect you.

2.3.4 How long do we keep your information for?

We keep enquiry emails for three years, after which they are securely archived and kept for seven years, when we delete them. Where relevant, CRM records are kept for three years after the last contact with you or the last time you logged into one of our systems.

2.4 When you request a call back


2.4.1 What personal data do we collect?

When you submit a request for a course adviser to contact you, we ask you for your name, telephone number, email address, preferred contact time, course of interest, ages range and an optional message box where you may ask any additional questions.

2.4.2 Why do we collect this information?

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

2.4.3 What do we do with your information?

Your enquiry is stored and processed by our sales team who are based in the UK.

We do not use the information you provide to make any automated decisions that might affect you.

2.4.4 How long do we keep your information for?

We keep enquiry emails for three years, after which they are securely archived and kept for seven years, when we delete them. Where relevant, CRM records are kept for three years after the last contact with you or the last time you logged into one of our systems.

2.5 When you purchase a course


2.5.1 What personal data do we collect?

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address, credit card information, date of birth & gender. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We require this information to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address for fraud prevention. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase. For certain courses relevant data may be shared with awarding bodies for the purpose of certification.

Your information is stored on our website and on our servers, which are based within the European Union. Your credit card details are passed to a third-party payment processor which is based in the EU. We do not retain your credit card number. Where payments are made over a number of instalments, we store a ‘token’ provided by the payment processor. This enables us to collect payments without storing your personal card details.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for a seven years period, after your last contact with us, or the last time you logged into one of our systems, whichever is the latter.

2.6 When you take part in our feedback survey


2.6.1 What personal data do we collect?

When you take part in our feedback survey, we record your gender, age bracket, ethnicity, location, household income bracket & employment status as well as your answers to questions we ask about your opinion of, and use of, our products and services.

2.6.2 Why do we collect this information?

We use this information to develop and improve our products and services and our customer relationships. Some, or all of your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our products and services.

2.6.3 What do we do with your information?

Your information is stored on our website and on our servers, which are based within the European Union.

We do not use the information you provide to make any automated decisions that might affect you.

2.6.4 How long do we keep your information for?

You may ask us to remove a testimonial that is based on your feedback from our website at any time.

2.7 Your rights as a data subject

Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request under your data protection rights, please contact us on:

Telephone: 01462 354 677
Email: [email protected]
Address: Training Beauty & Beyond of Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:

Telephone: 01462 354677
Email: [email protected]
Address: Training Beauty & Beyond of Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ

2.8 Your right to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Telephone: 01462 354677
Email: [email protected]
Address: Training Beauty & Beyond of Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

2.9 Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.

3. Marketing

Training Beauty & Beyond may send you information about products and services (including those of other companies) which may be of interest to you. We will still do this even if we do not accept your application for credit. We may send you information by post, email or phone (including text message). To stop receiving marketing information from us at any time, please contact us on:

Telephone: 01462 354677

Email: [email protected]

Address: Training Beauty & Beyond of Devonshire Business Centre, Works Road, Letchworth Garden City, SG6 1GJ

4. Minors

We do not knowingly provide services or sell products to children. If you are below the age of 16, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information and do not use this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected]